Frequently Asked Questions
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard), bank transfers, and cash on delivery in selected locations.
Is it safe to enter my credit card information on your website?
Yes, our website uses secure SSL encryption and trusted payment gateways to protect your personal and payment information.
Can I use multiple payment methods for a single order?
At this time, we only accept one payment method per order.
هل يمكنني استخدام عدة طرق دفع لطلب واحد؟
في الوقت الحالي، نقبل طريقة دفع واحدة فقط لكل طلب.
Are there any items that cannot be returned?
Yes, for hygiene and safety reasons, certain items such as opened supplements or personal care products cannot be returned.
هل هناك أي منتجات لا يمكن إرجاعها؟
نعم، لأسباب تتعلق بالنظافة والسلامة، لا يمكن إرجاع بعض المنتجات مثل المكملات الغذائية المفتوحة أو منتجات العناية الشخصية.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp to follow your delivery in real time.
Do you offer assembly services?
No, we currently do not provide assembly services. All items are delivered ready to use or with simple setup instructions if required.
When will my credit card be charged for my order?
Your credit card will be charged once your order has been confirmed and processed.
What is your return policy?
You can request a return within 7 days of delivery. Items must be unused, in their original packaging, and in resellable condition. Some restrictions may apply.