FAQs
Shopping
How can I place an order online?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your details for faster checkout.
Do you offer assembly services?
No, we currently do not provide assembly services. All items are delivered ready to use or with simple setup instructions if required.
What is your return policy?
You can request a return within 7 days of delivery. Items must be unused, in their original packaging, and in resellable condition. Some restrictions may apply.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp to follow your delivery in real time.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard), bank transfers, and cash on delivery in selected locations.
Payment
How do I initiate a return?
Simply contact our customer support team with your order number. We will provide you with return instructions and shipping details.
Can I use multiple payment methods for a single order?
At this time, we only accept one payment method per order.
When will my credit card be charged for my order?
Your credit card will be charged once your order has been confirmed and processed.
Is it safe to enter my credit card information on your website?
Yes, our website uses secure SSL encryption and trusted payment gateways to protect your personal and payment information.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard), bank transfers, and cash on delivery in selected locations.
Returns
Do I have to pay for return shipping?
In most cases, customers are responsible for return shipping costs unless the item is defective or incorrect. Please contact us before sending anything back.
Are there any items that cannot be returned?
Yes, for hygiene and safety reasons, certain items such as opened supplements or personal care products cannot be returned.
What is your return policy?
You can request a return within 7 days of delivery. Items must be unused, in their original packaging, and in resellable condition. Some restrictions may apply.
Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!
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